By Danielle Lajoie
As Vancouver continues to prepare for the 2010 Olympics, all eyes are watching. Unfortunately, all eyes were watching on November 7 when the third and final round of ticket sales failed unleashing a fury of criticism from would-be ticket buyers.
While attempting to purchase tickets from Tickets.com, most would-be buyers found themselves unable to log onto the web site. And for the lucky few able to log in and select tickets, the site only crashed when they tried to checkout. Although some buyers did receive an apology message or may have seen VANOC’s tweets noting heavy traffic, most were left wondering, “What went wrong?”
Speculation abounded about the cause of this problem and the decision to postpone the ticket sale. Was Tickets.com unable to manage the increased traffic? What is a server problem? Or a configuration problem?
Well, it turns out this was a configuration error by one of Ticket.com’s partners who provides the waiting room service. On November 14, the ticket sale reopened and ran smoothly.
However, this epic fail, as described by the Vancouver Sun, may have damaged some customer’s perceptions of both Tickets.com and VANOC, which is a situation no organization wants to be in.
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